Terms of Service
Last updated: February 2025 · Effective date: February 2025
1. Agreement to Terms
These Terms of Service ("Terms") govern your access to and use of the Flours and Figures web application and related services (the "Platform"). By creating an account, visiting our website, or using the Platform in any way, you agree to be bound by these Terms. If you do not agree, you must not use the Platform.
We may also provide additional terms, guidelines, or policies for specific features (e.g. subscription plans, promotions). Those additional terms are incorporated into these Terms by reference. In the event of a conflict, the additional terms will control for that specific feature.
Contact: info@floursnfigures.com
2. Description of the Service
Flours and Figures is a web-based platform that helps home bakers and small bakery businesses to:
- Manage ingredients (costs, quantities, vendors)
- Create and maintain recipes and products with cost and pricing calculations
- Manage customers and orders
- Generate quotes and invoices
- Use tools such as a pricing calculator and dashboard to run day-to-day operations
We offer a free tier and paid subscription tiers (e.g. Starter, Pro) that unlock additional features and limits. We reserve the right to modify, suspend, or discontinue any part of the Platform with reasonable notice where practicable.
3. Eligibility
You may use the Platform only if:
- You are at least 18 years of age (or the age of majority in your jurisdiction)
- You have the legal capacity to enter into a binding contract
- You are not prohibited from using the Platform under applicable law
- You are not located in a country or territory that is subject to sanctions or where we do not offer the service
If you are using the Platform on behalf of a business, you represent that you have authority to bind that business to these Terms.
4. Account Registration and Security
Registration. To use the full Platform, you must create an account and provide accurate, current, and complete information. You must keep this information up to date.
Security. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must notify us promptly of any unauthorised access or suspected breach.
One account per user. You may not create multiple accounts for the same person or business for the purpose of circumventing plan limits or obtaining additional free trials, unless we expressly allow it.
We are not liable for any loss or damage arising from your failure to keep your credentials secure or from unauthorised use of your account.
5. Acceptable Use
You agree to use the Platform only for lawful purposes. You must not: violate laws; infringe intellectual property, privacy, or other rights; introduce viruses or harmful code or attempt unauthorised access; harass, abuse, or harm others; impersonate any person or entity; use automated means to circumvent rate limits or subscription limits without permission; or resell or commercially redistribute the Platform unless we have agreed in writing. We may suspend or terminate your account if we reasonably believe you have violated these Terms.
6. Subscriptions, Billing, and Payment
6.1 Subscription Tiers
We offer subscription plans (e.g. Starter, Pro) in addition to a free tier. Plan features, limits, and pricing are described on our website or in the Platform and may change with notice.
6.2 Payment Processing
Payments are processed by our third-party payment provider (e.g. Stripe). By subscribing, you agree to that provider's terms and to provide accurate billing information.
6.3 Billing Cycle and Renewal
Subscription fees are charged at the start of each billing period. Unless you cancel before the end of your current period, your subscription will renew automatically at the then-current price. We may change subscription prices with advance notice; continued use after the effective date constitutes acceptance.
6.4 Cancellation and Refunds
You may cancel your subscription at any time (e.g. via the in-app subscription management or the payment provider's customer portal). Cancellation takes effect at the end of your current billing period; you retain access until then. Unless otherwise required by law or stated in a separate refund policy, fees are non-refundable. We do not provide refunds or credits for partial periods or unused access.
6.5 Free Trial and Promotions
We may offer free trials or promotional pricing subject to additional terms. Unless stated otherwise, at the end of a free trial we may charge your payment method for the first paid period unless you have cancelled before the trial ends.
6.6 Taxes
Fees are stated excluding applicable taxes (e.g. VAT, GST, sales tax) unless we indicate otherwise. You are responsible for any taxes that apply to your use of the Platform in your jurisdiction.
7. Your Content and Data
7.1 Ownership of Your Content
You retain ownership of the content you create or upload to the Platform ("Your Content"), including business details, ingredients, recipes, products, customer information, orders, quotes, invoices, and any text, images, or other materials you add. We do not claim ownership of Your Content.
7.2 Licence to Us
To operate and provide the Platform, you grant us a worldwide, non-exclusive, royalty-free, sublicensable licence to use, store, process, reproduce, and display Your Content solely as necessary to provide, maintain, and improve the Platform, perform our obligations, comply with law, and enforce these Terms. This licence survives until Your Content is deleted from our systems, except where we must retain it for legal or backup purposes.
7.3 Your Responsibility for Your Content
You are solely responsible for Your Content. You represent that you have all rights necessary to submit Your Content and that it does not violate any law or any third party's rights. We are not responsible for the accuracy, legality, or appropriateness of Your Content. You are responsible for your own compliance with data protection and other laws when you collect and use your customers' data.
7.4 Storage and Availability
We use industry-standard practices to store and back up data. We do not guarantee that Your Content will be retained indefinitely or available without interruption. You are responsible for keeping your own backups of important data. If your account is terminated, we may delete or anonymise Your Content in accordance with our data retention practices and applicable law.
8. Our Intellectual Property
The Platform (including its design, text, graphics, logos, software, and documentation), our name "Flours and Figures," and any related trademarks and branding are owned by us or our licensors. You may not copy, modify, distribute, sell, or create derivative works from any part of the Platform or our branding except as expressly permitted by these Terms or with our prior written consent. You may use the Platform only for your own internal business use in accordance with these Terms.
9. Disclaimers
The Platform is provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, we disclaim all warranties, whether express, implied, or statutory. We do not warrant that the Platform will be uninterrupted, error-free, or secure, or that any calculations or outputs will be accurate or suitable for your business. You use the Platform and any outputs at your own risk. The Platform may rely on or link to third-party services; we are not responsible for their availability, performance, or policies. Some jurisdictions do not allow the exclusion of certain warranties; in such jurisdictions, our liability will be limited to the maximum extent permitted by law.
10. Limitation of Liability
To the maximum extent permitted by applicable law, our total liability to you for any claims arising out of or related to these Terms or the Platform shall not exceed the greater of (a) the amount you paid us in the twelve (12) months preceding the claim, or (b) one hundred pounds sterling (GBP 100) or the equivalent in your local currency. In no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages. You acknowledge that these limitations reflect a reasonable allocation of risk. If you are a consumer in a jurisdiction that does not allow the limitation or exclusion of liability for certain damages, some of the above may not apply to you. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited by law.
11. Indemnity
You agree to indemnify, defend, and hold harmless us and our affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to (a) your use of the Platform, (b) Your Content, (c) your violation of these Terms or any law, or (d) your violation of any third party's rights. We reserve the right to assume the exclusive defence and control of any matter subject to indemnification by you, at your expense.
12. Termination
12.1 Termination by You
You may stop using the Platform at any time and may close your account by following the process in the Platform or by contacting us. If you have a paid subscription, cancellation is governed by Section 6.4.
12.2 Termination or Suspension by Us
We may suspend or terminate your account and access at any time, with or without cause and with or without notice, including if we reasonably believe that you have breached these Terms, your use poses a security or legal risk, we are required to do so by law, or we discontinue the Platform or your plan. Where practicable, we will give you advance notice and an opportunity to remedy a breach.
12.3 Effect of Termination
Upon termination: (a) your right to use the Platform ceases immediately; (b) we may delete or retain Your Content in accordance with our data retention and legal obligations. Sections that by their nature should survive (including Sections 7.2, 8, 9, 10, 11, 12.3, 13, and 14) will survive termination.
12.4 No Refund on Termination
If we terminate your account for cause (e.g. breach), you are not entitled to a refund of any prepaid fees. If we terminate without cause, we may, at our discretion, provide a pro-rata refund for the unused portion of your current billing period.
13. Disputes and Governing Law
These Terms and any dispute or claim arising out of or in connection with them or the Platform shall be governed by the laws of England and Wales, without regard to conflict of law principles. You agree that any dispute shall first be addressed by contacting us at the contact details in Section 16. To the extent permitted by law, you agree to resolve disputes with us on an individual basis only and waive any right to participate in a class, consolidated, or representative action. Any claim must be brought within one (1) year after the cause of action arose, or it shall be permanently barred.
14. Changes to These Terms
We may update these Terms from time to time. We will post the updated Terms on the Platform and update the "Last updated" and "Effective date" at the top. For material changes, we will provide additional notice where required by law and, where applicable, give you an opportunity to accept the new terms or cancel before they take effect. Your continued use of the Platform after the effective date of the changes constitutes acceptance of the updated Terms. If you do not agree, you must stop using the Platform and may close your account.
15. General Provisions
These Terms, together with our Privacy Policy and any other policies we publish on the Platform, constitute the entire agreement between you and us regarding the Platform. If any provision is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision will not constitute a waiver. You may not assign or transfer these Terms or your account without our prior written consent. We may assign our rights and obligations in connection with a merger, acquisition, or sale of assets. We are not liable for any failure or delay resulting from circumstances beyond our reasonable control (e.g. natural disaster, war, pandemic, government action). These Terms do not confer any rights on any third party. The English version of these Terms is the governing version.
16. Contact Us
For questions about these Terms, your account, or the Platform, please contact us:
Email: info@floursnfigures.com
We will respond as soon as practicable.